Privacy Policy

Introduction

NewPack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Shipping and billing addresses
• Order details and purchase history
• Communication preferences and correspondence with us
• Payment information (processed securely through third-party payment processors)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about products, services, and promotions
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Comply with legal obligations under Saudi Arabian law
• Detect and prevent fraud or security issues

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is stored securely in accordance with PDPL requirements and Saudi Arabian data protection standards.

Your Rights Under PDPL

Under the Personal Data Protection Law of Saudi Arabia, you have the right to:

• Access your personal data that we hold
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to the processing of your personal data
• Withdraw consent at any time
• Lodge a complaint with the Saudi Data & AI Authority (SDAIA)

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business records are maintained in accordance with Saudi Arabian commercial law requirements.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and communication platforms (including WhatsApp for customer service). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

International Data Transfers

Your personal data is primarily stored and processed within the Kingdom of Saudi Arabia. If we need to transfer data internationally, we ensure appropriate safeguards are in place in compliance with PDPL requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia and complies with the Personal Data Protection Law (PDPL) and regulations issued by the Saudi Data & AI Authority (SDAIA).